This year I had the pleasure again of presenting at the Digital Summit in Denver, CO. The Tech Media Group knows how to put on a great event, and they were met with a sold out conference with over 1,000 attendees. I spoke twice on the Advanced UX Strategies stage along with other brilliant speakers in the User Experience space.
Below I posted my slide deck from my second talk regarding “5 Benchmarks of Customer Experience Design.” What is customer experience design? It’s a convergence of great marketing and effective user experience design. The end goal is to best serve customers and allow them to be best served on the platforms we build for them.
Take a look through the deck below and feel free to reach out with any feedback or comments you have. It’s been a great time in Denver so far and I appreciate meeting everyone at the Digital Summit in Denver.